Terms & Conditions
Momentum Health Clinic
Last updated: {{22/11/2025}}
1. Introduction
Welcome to Momentum Health Clinic. By booking or attending an appointment, you agree to the following Terms & Conditions. These terms apply to all services, including chiropractic care, sports massage, and dry needling.
Momentum Health Clinic operates within England & Wales, and all agreements are governed by the laws of this jurisdiction.
2. Services Provided
We offer:
• Chiropractic assessment and treatment
• Sports massage therapy
• Dry needling
All services are delivered by qualified practitioners. Treatment plans are tailored individually, and results may vary between clients.
3. Booking Appointments
Appointments can be booked online, by phone, or in person.
Clients must provide accurate personal and medical information to ensure safe and appropriate care.
4. Cancellation, Rescheduling & No-Show Policy
Please respect our time and other clients by adhering to the following:
• 24 hours’ notice is required to cancel or reschedule an appointment.
• Cancellations within 24 hours may incur a fee equal to 50% of the appointment cost.
• No-shows are charged at 100% of the appointment cost.
• If you are running late, please let us know as soon as possible. We will do our best to accommodate you, but your session may need to be shortened to avoid impacting the next client. The full fee still applies.
These policies allow us to keep the clinic running efficiently and fairly.
5. Payment Terms
• We currently accept card and cash payments in person.
• All payments are due at the time of the appointment.
• In the future, the clinic may introduce a booking deposit system; if so, these Terms & Conditions will be updated.
6. Client Responsibilities
For your safety and the effectiveness of your treatment, you agree to:
• Provide accurate and complete medical information.
• Inform your practitioner of any changes in your health, medications, or injuries.
• Follow home-care advice where applicable.
• Disclose if you are pregnant, have medical implants, or have conditions that may affect treatment suitability.
7. Practitioner Rights
Momentum Health Clinic practitioners reserve the right to:
• Decline or discontinue treatment if it is unsafe or inappropriate.
• Refuse treatment in cases of inappropriate behaviour, intoxication, or breach of clinic policies.
• Modify or adapt treatment techniques based on clinical judgement.
8. Health & Safety
While every effort is made to ensure safe practice, some techniques (including chiropractic adjustments and dry needling) may carry minor risks such as soreness, bruising, or temporary discomfort. These will be explained during your consultation.
You are encouraged to ask questions at any time.
9. Liability
Momentum Health Clinic is not liable for:
• Failure to follow aftercare instructions
• Misrepresentation of health information
• Pre-existing or underlying medical conditions that were not disclosed
• Loss or damage to personal belongings while on the premises
Nothing in these Terms & Conditions excludes liability where it cannot legally be excluded under the laws of England & Wales.
10. Changes to These Terms
Momentum Health Clinic may update these Terms & Conditions occasionally. The latest version will always be available on the clinic website
Momentum Monthly – Terms & Conditions
Last updated: October 2026
1. What is Momentum Monthly?
Momentum Monthly is a prepaid maintenance arrangement available to existing Momentum Health Clinic patients who have completed their recommended care plan.
Following completion of a care plan, your practitioner may discuss whether regular monthly maintenance is appropriate for your individual needs, progress and goals.
Momentum Monthly is not a treatment plan and does not determine how frequently you clinically require treatment. Treatment recommendations will always be based on your individual clinical assessment, progress and goals.
2. What is included?
Momentum Monthly provides one discounted follow-up appointment per month for the selected service:
Chiropractic: £40 per monthly follow-up
Acupuncture: £50 per monthly follow-up
This represents a saving from our standard follow-up prices of £45 for chiropractic and £60 for acupuncture.
Your Momentum Monthly arrangement includes:
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One eligible follow-up appointment each month
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A discounted follow-up price
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Priority rebooking
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The option to continue monthly following the initial three-month commitment
Momentum Monthly does not include additional appointments, specialist services or other treatments unless specifically agreed with your practitioner. These will be charged at the applicable standard price.
3. Initial three-month commitment
Momentum Monthly has a minimum commitment of three consecutive monthly appointments.
This means that, once you have agreed to start Momentum Monthly, you agree to book and pay for a minimum of three monthly maintenance appointments at the applicable Momentum Monthly rate.
After the initial three-month commitment has been completed, you can choose whether to continue with Momentum Monthly on a month-to-month basis.
There is no requirement to continue indefinitely.
4. Payment
Momentum Monthly is not an automatic recurring payment subscription.
Each monthly appointment is paid for in advance at the time of your current appointment, or at another time agreed with Momentum Health Clinic.
Payment secures your next monthly maintenance appointment at the Momentum Monthly rate.
For example, if you attend your monthly appointment in November and wish to continue, payment for your December appointment will be made at that time.
No automatic payment will be taken from your bank account or card unless separately agreed.
5. Booking your monthly appointment
Your monthly appointment should be arranged with your practitioner before leaving your current appointment where possible.
Priority rebooking means that Momentum Monthly patients may be given priority when arranging their next monthly appointment, but it does not guarantee a particular practitioner, day or time.
Appointments remain subject to practitioner availability.
6. Cancellation and rescheduling
Our standard 24-hour cancellation policy applies to Momentum Monthly appointments.
If you need to cancel or reschedule, please provide at least 24 hours' notice.
Where an appointment is cancelled or rescheduled with at least 24 hours' notice, we will normally work with you to arrange another suitable appointment.
Late cancellations and missed appointments may result in the prepaid appointment being treated as used.
Where exceptional circumstances arise, Momentum Health Clinic may use its discretion when applying this policy.
7. Unused appointments
Momentum Monthly appointments are intended to be used approximately once per month and do not automatically accumulate.
If you are unable to attend during a particular month, please contact us as soon as possible.
Where appropriate, Momentum Health Clinic may allow an appointment to be rearranged to a later date. This is subject to practitioner availability and does not create an entitlement to accumulate multiple appointments.
8. Holidays and temporary breaks
If you know that you will be unable to attend for a period of time, please discuss this with your practitioner in advance.
Where appropriate, Momentum Health Clinic may agree to temporarily pause or rearrange your Momentum Monthly arrangement.
Any agreed pause will be confirmed with you at the time.
9. Continuing after the initial three months
Once the initial three-month commitment has been completed, you can:
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Continue with Momentum Monthly on a month-to-month basis; or
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Choose to stop your Momentum Monthly arrangement.
If you decide not to continue, no further payment will be required unless you have already paid in advance for a future appointment.
10. Clinical suitability
Momentum Monthly is only available following discussion with your practitioner and where regular maintenance care is considered appropriate.
Your practitioner may recommend changing the frequency or type of care based on your clinical assessment, progress or changing needs.
Joining Momentum Monthly does not guarantee that you will require treatment every month.
If your practitioner considers that further treatment is no longer clinically appropriate, they will discuss this with you.
11. Changes to appointments or services
If Momentum Health Clinic needs to cancel or change an appointment for reasons outside your control, we will make reasonable efforts to offer you an alternative appointment.
Where Momentum Health Clinic is unable to provide an appointment that you have paid for and no suitable alternative can be agreed, any applicable payment or credit will be dealt with fairly and in accordance with your consumer rights.
12. Changes to Momentum Monthly
Momentum Health Clinic may review the pricing or terms of Momentum Monthly from time to time.
Any changes will not affect an appointment that you have already paid for at an agreed price.
If you are continuing with Momentum Monthly after any changes take effect, you will be informed of any material changes before they apply to future appointments.
13. Consumer rights
These terms do not affect any statutory rights you may have as a consumer.
Where Momentum Monthly is agreed remotely, such as online, by telephone or by another means of distance communication, applicable consumer cancellation rights will apply.
Nothing in these terms is intended to exclude or restrict any legal rights that cannot lawfully be excluded or restricted.
14. Agreement to these terms
By choosing to join Momentum Monthly, you confirm that you have had the opportunity to read and understand these terms and agree to the arrangements described above.
If you have any questions about Momentum Monthly, please speak to your practitioner before committing to the arrangement.